Bluetti EP800 + B500 Home Battery Backup

You can typically expect your items to arrive within 4 - 7 business days, depending on your location and product availability. See Policy

Return Window
You can request and ship a return within 30 days of receiving your order. 

Damaged or Defective Items
Received something damaged, defective, incorrect, or missing? Contact us (within 48 hours) with photos or documentation. We’ll arrange return shipping and provide either a replacement or a full refund, including any applicable shipping costs.

Changed Your Mind?
If you no longer want the item, you may return it within 30 days as long as it’s unused, undamaged, and in its original packaging with all accessories included. Once received and inspected, we’ll issue a refund to your original payment method minus the applicable restocking fee.

Refund Processing After we receive and inspect your return, we’ll notify you of approval and process your refund to the original payment method. Please allow up to 14 days for the refund to be processed and appear in your account, depending on your bank or card issuer.

For more details, please see our return policy.